You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form , but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Returns Policy

  • The product must be registered for return within 30 days of receipt.
  • After registration you have 7 days to return the product.
  • Products must be returned in their original packaging and in their original condition.
  • All packaging contents must be included.
  • The product must not be damaged or visibly used.

How can I return my order?

1. Within 30 days of receiving your order, please send an email to support@dreaver.nl with your order number and the product you wish to return.
2. Complete the return form that you receive from us, print it out and add it to the return shipment.
3. Please return the package to the following address within 30 days of registration:

Our return address
Maestromail [Dreaver]
Old Count 11
6002 NL
Weert

4. Please keep your proof of postage until we have processed your return.
5. Once we have received and approved the return, you will receive a confirmation email and we will refund the full purchase amount to your account within a few working days. If you only return part of your order, the shipping costs will not be refunded.

Frequently Asked Questions

What are the costs for returns?

Returns within 30 days are free.

Can I exchange my order?

If you want to exchange a product, return the unwanted product and place a new order for the desired product. As soon as we have received the returned product in good order, you will receive your purchase amount back.

Where can I find my order number?

Your order number can be found in the confirmation email you received after placing your order.

How long does it take to get my money back?

We aim to process returns within 7 days. Once your return is approved, you will receive a confirmation and the purchase amount will be refunded within a few business days.

I returned my order, but have not received a refund. What now?

If you have not received your refund after 7 days, please contact us at support@dreaver.nl so we can look into this.

Do you have any questions about returns? Please contact us. We are happy to help you!

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